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MANAGED SERVICES

MANAGED SERVICES

Aspire Global also offers multiple managed services to partners that would like to take advantage of this and speed up the time to market, giving them the tools to become industry giants.

Below are listed some of the managed services that we offer through the AspireCore solution.

  • CUSTOMER SUPPORT

    Multiple languages. Aspire Global offers unparalleled Customer Support services to players around the world. Our dedicated agents are fluent in many languages ensuring that each market is catered for to the highest standard.

    Market-leading response time. Our expert team of Customer Support agents are highly trained & knowledgeable about each and every aspect of our product and offerings and provide players with a market-leading response time to handle queries within seconds.

    24-hour Support. Our Support Department is available to players day and night with unwavering professionalism and expertise.

    Responsible Gaming. Responsible Gaming is taken very seriously at Aspire Global. We provide our support teams with regular training and we conduct periodic knowledge tests and mystery shopper QA among other things, to make sure everything is running smoothly.

  • INNOVATIVE CRM TOOLS

    Turnkey CRM Solution. Aspire Global’s CRM Department are experts in their field, creating a winning marketing strategy in order to maximize your revenues while so you can focus on core acquisition activities.

    Multiple feature and benefits. You can benefit from a state-of-the-art flexible bonus system, offering players free spins, reloads, tournaments, various gamification campaigns, loyalty points and much more.

  • Conversion Enhancement. Thanks to our proven conversion enhancement tools, your player base will grow rapidly as a result of tailor-made offers and promotions relating to each of the traffic sources.

    Intelligent Segmentation. Through intelligent player segmentation according to a huge range of criteria, your player base will be effectively & expertly targeted, resulting in market-leading retention rates and a loyal customer base.

  • FINANCIAL SERVICES

    Aspire Global’s Customer Success Managers regularly communicate with our partners to identify needs, key concerns and challenges.

    We support our partners with a set of financial services, including real-time monitoring activities and analysis.

    Aspire Global believes that long-term relationships based on mutual interests generate healthy, sustainable growth for all parties involved.

  • FRAUD PREVENTION

    At Aspire Global, we understand the importance of providing secure products that you can place your full trust in.

    The AspireCore solution is not only one of the most secure platforms on the market, but it is certified, licensed, robust and highly scalable.

    Player safety and satisfaction is at the heart of what we do, and our technologically advanced risk management tools help us reach this goal. Our tools cleverly monitor every aspect of player gaming activity, alerting us via an automated response upon detection of suspicious behaviour. Fraudulent activity is subsequently mitigated through swift detection and interjection.

    You can rely on the AspireCore solution, as our world class platform combats fraud and provides a safe and fun environment for players, all the while ensuring that you remain fully operational no matter what.

  • HOSTING SERVICES

    Aspire Global’s hosting services are based on Microsoft Azure infrastructures and served by the most distributed CDN network provider on the market, Akamai. We offer a 24/7 dedicated support service from Aspire Global’s seasoned IT professionals who are on hand to help fix any issues around the clock. Our support services can be broken down into two core categories:

    • Service operations- this area of support is available
      upon request
    • Continuous monitoring- ensuring proactive problem
      detection and resolution

    Our partners can rest assured that all processes are being handled to the highest degree from the very first stage and throughout. Our security protocols are top-class with multiple layers of protection to match the highest security standards and to keep our partners’ operations safe and secure.

  • Our partners’ feedback is of utmost importance to us as we are constantly improving our platform and offerings, therefore, when an update is performed on the platform level, multiple partners can enjoy the benefit, depending on the update in question.

    We run frequent penetration tests in order to prevent various forms of attacks and to mitigate any risk. We utilize the best tools in the market to protect against all risks to the system.

  • NETWORK MANAGEMENT

    Our Network Operations Center is responsible for monitoring the health, security, and capacity of all systems within the company.

    Our 24/7 NOC Team reacts immediately to any concerning events, assigning the task to the relevant team where the issue is dealt with in a timely manner. This process involves troubleshooting issues until a resolution is found.

    With our eyes and focus on all services, machines, and network equipment, we ensure that uptime of our software and hardware is according to industry standards.

    At the same time, we also take a proactive approach and react quickly to all events and trends generated via our monitoring tools.