Careers

German Customer Support Agent

Main Responsibilities 

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

What are your skills? 

• You are awesome in German, both written and spoken (and pretty good in English too)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Weekday Breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Finnish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

What are your skills?

• You are awesome in Finnish (and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Weekday Breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Danish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

What are your skills?

• You are awesome in Danish (and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Weekday Breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Swedish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

What are your skills?

• You are awesome in Swedish (and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Monday to Friday Breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Norwegian Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

What are your skills?

• You are awesome in Norwegian (and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Monday to Friday Breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Personal Assistant

Main Responsibilities

• Prepare and handle all administrative and bookkeeping duties in order to efficiently support the CEO.
• Handle the CEO’s personal outlook, calendar and well as organising meetings and appointments, both internal and external.
• Responsible for all management flight, hotel and transport bookings.
• Calendar tracking for management.
• Handle company strategic meetings.
• Liaising with staff and clients.
• Perform any other duties as may be assigned from time to time by the company.

Requirements

• Must be fluent in English both written and verbal, any other language skills to be considered an advantage.
• Minimum 3 years’ previous work experience in a PA role is a must.
• Complete discretion and trustworthiness.
• Ability to work in a flexible manner.
• Strong organizational and reporting skills.
• Excellent communication and interpersonal skills.
• Highly motivated and energetic.

German Content Writer

Main Responsibilities:

• Creating branded content for all German online marketing materials (reviews, PRs, SEO articles, mailers, landing pages, banners etc.)
• Creating and writing branded Facebook posts
• QA of text and graphics

Requirements:

• Qualification in Journalism or German Literature
• 1 year experience as a Content Writer within the Online Casino Industry
• Native German Speaker
• Excellent interpersonal skills and friendly attitude
• Ability to play with words and create marketing magic
• Experience in the gaming industry- advantage
• Experience writing according to set brand guidelines- advantage
• Creative thinker

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues – we are 1 big happy family from top to bottom!
• 26 vacation days
• Daily breakfast!
• Fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• Free eye testing
• Anniversary rewards
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Karamba PPC, SEO & ASO Manager

Responsibilities:

• Responsible for the targets of: Google, Facebook, SEO and ASO activities to meet the company’s objectives and ROI guidelines
• Manage 6 members in different locations
• Ensure professional growth for the members
• Ensure that all activity delivered is consistent with the brand guidelines and regulation requirements
• Strong management and leadership skills to inspire, motivate and grow teams.
• Travelling will be required as a part of this role

 Requirements: 

• At least 3 years of experience in SEO and PPC – must
• experience in the online gambling industry
• English at mother tongue level – written and spoken
• Proactive and multitasking personality
• Initiative, creative, curious, independent, hands on style, team player, good communication and interpersonal skills

Full Stack PHP/WordPress Team Lead-1052

Responsibilities:

• Provide leadership to development resources across our global organization
• Consult on technical solutions
• Design and code solutions to meet defined business requirements
• Enforce and improve organizational development standards and best practices

Requirements:

• 5+ years of experience developing in PHP
• In-depth knowledge of object-oriented principles and design patterns
• Experience with web services (SOAP, XML-RPC, REST) and APIs
• Experience in WordPress core functions, writing plugins, custom post types, action and filter hooks, WordPress multisite
• Deep knowledge of JavaScript, CSS, and HTML5 concepts
• Must be able to multi-task, manage details, and keep sight of overall objectives
• Must possess an exceptional ability to effectively communicate both verbally and non-verbally, with technical and non-technical personnel
• At least 2 years as a Team leader

Applicative DBA SQL Server & MySQL

Requirements: 

• At least 5 years of experience as a DBA Developer SQL Server
• Experience in 2008 & 2016 versions, big database, critical systems, performances improvement and optimizations
• Writing complicated t-sql, stored procedures and functions
• Experience writing design documents and Architecture
• Deep and wide understanding of databases’ structure
• Motivated, team player with ability to learn fast and great analysis skills
• Experience in building ETL procedures
• Knowledge and Experience in the Cloud environments focusing on SQL DB & MySQL.
• 3+ years of experience as a database administrator/developer in SQL Server environment
• 3+ years of experience in administering SQL Server databases and environments
• 3+ years of experience in writing TSQL queries, stored procedures, SSIS package development
• Motivated team player with analysis skills, ability to learn fast
• Excellent problem-solving and organizational skills
• Ability to work on Call 24/7
• Experience in partitioning, encryption
• Infrastructures- operating system of clustering, DRP, storage, monitoring

Responsibilities:

• Monitor performance of database systems
• Optimize SQL Code as necessary
• Deploy database version changes to production environments
• Monitor and maintain database maintenance plans for backups, index rebuild/defragment, and database statistics
• SQL Server Installation, Upgrades, Migrations and Configuration
• Troubleshoot and resolve database performance/connectivity issues
• Follow Problem Management processes to troubleshoot and resolve recurring issues
• Proactively monitor and respond to MSSQL database Alerts
• On-call requirements to ensure 24 x 7 support of database operations

Advantages:

• Bachelor’s Degree in computer science or related field
• Knowledge Azure SQL DB, Manage Instance.
• Experience with Query optimization, performance tuning and monitoring
• Knowledge of Infrastructures:  IT Network, Clustering, AlwaysON
• Experience with Monitoring & Diagnostic tools
• Experience with SSIS, SSRS, SSAS

.Net Core Microservices Developer

Responsibilities:

• Responsibility for the quality of the deliveries all the way to production.
• Promote an End-to-end Quality and accountability state of mind in the team
• Practices of full integration Tests coverage, Code reviews.
• CI/CD pipeline.
• Work smoothly with other teams/TLs / Architects & product.
• Continuously learn and share new ideas and technical concepts.
• Identify new technologies that improve product development and end user experience

Requirements:

• At least 5 years of experience as a .Net Developer
• Multi-Tier architecture developer
• Experience writing design documents and architecture
• Deep and wide understanding Microservice developing
• Motivated, team player with ability to learn fast and great analysis skills
• Knowledge and Experience in the Cloud environments
• Motivated team player with analysis skills, ability to learn fast
• Excellent problem-solving and organizational skills
• Infrastructures- operating system of clustering, DRP, storage, monitoring
• Knowledge and experience in Azure PaaS & IaaS services
• Microservices orchestrator AKS or Service Fabrics
• 5 – 6 years’ experience in .Net Framework
• Components & Services, API Management, AKS, Service Fabrics, Kafka, Spark, Redis, SQL & No-SQL DBs, Node JS and more.
• Client-side components in C#, ASP.NET MVC, Angular, React, JavaScript, HTML, CSS.
• Ability to work in unconventional hours

Advantages:

• Bachelor’s Degree in computer science or related field
• Multithreading high scale operation
• Deep knowledge of network and integration capabilities
• Experience with Monitoring & Diagnostic tools           

SRE Director

Responsibilities:

Lead and manage a team’s responsible for: Incident Management, Detection, Change Execution/Approvals, and maintenance for all integrated properties, as well as root cause analysis/remediation and other proactive measures to improve the stability of customer performance and minimize risk of impact to customers. The team work collaboratively with internal R&D Teams, and partner closely with various teams to drive resiliency improvements and reduce our MTTD and MTTR. You will manage a highly skilled team that currently work on shift rotation.

• Ensures optics proactively in diagnostics, detection, configuration, application, develop service-ownership to fill gaps and provide detective in customer experience
• Creating capabilities to have SR team respond in a timely manner to incidents and find root cause
• Work successfully with other cross-cloud service owners (developers, DBAs, Network etc) with positive relationships but with influence
• Proactive measure to impact customers beyond current NOC SRE team – We want to actually solve the problems and configure visibility
• Involved in public cloud tooling in Linux environments
• Collaborate with SR dashboards and analytics to give predictive insights on data center environments for customers
• Passionate about engineering productivity and service ownership and customer success
• Passionate about Continuous Integration and Delivery and driving teams to adopt this delivery model
• Excited by building reliable, self-healing services on unreliable hardware
• Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple datacenters

Requirements:

• 10+ years of Infrastructure Engineering experience
• 5+ years managing Site Reliability, NOC, or mixed engineering teams and/or Managers in globally distributed environments
• Past Experience in Incident Management and strong understanding of ITIL service operations and SCRUM methodologies
• Experience growing high performing, globally distributed engineering teams
• Passionate about employee development with experience successfully coaching and managing managers and individuals to achieve goals
• Strong communication, organizational, analytical and problem-solving skills and attention to detail
• Experience in a large-scale Linux data center environment with knowledge in administration, troubleshooting
• Process improvement and change management
• CI/CD mindset
• Has a passion for: Teamwork and collaboration, Adaptability, Communication, Problem Solving, Customer Focus, Results, and Innovation.
• Entrepreneurial-spirited, Results-driven, communicator, aloha spirit

DBA Production

Responsibilities:

• Provide support for multiple environments – development, test and production
• Performs database installations, configurations, updates, backups, monitoring and performance tuning.
• Work according to documentation, guidelines and policies of working procedures.
• Clearly communicates problem and resolution process to customers and/or management.
• Anticipates, mitigates, identifies, responds and resolves problems affecting database performance, efficiency, and availability.
• Improve and support processes to ensure zero application downtime on critical issues or during DB deployment of new application releases.
• Demonstrates commitment to outstanding customer service by continuously striving to provide the highest possible customer service; makes recommendations for improving service and efficiencies.
• Provide support for the operation teams 24/7 – on call in off work hours only for critical issues.
• Maintains database security in compliance with APEI policies, GDPR and PCI security standards.

Requirements – Must

• At least 4 years’ experience as a DBA Developer SQL Server
• Deep and wide understanding of databases’ structure and architecture
• Writing complicated T-SQL, stored procedures and functions
• Well known experience dealing with high availability environments (Always On), installing and configuring SQL servers, performance tuning, and troubleshooting SQL Server databases.
• Experience with SSRS and SSIS.
• Experience with MySQL.
• Experience with both Azure and On-Premise SQL Server.
• Motivated, team player with ability to learn fast and great analysis skills

Advantage

• Microsoft Certified Database Administrator (MCDBA), Microsoft Certified
• Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP)

Platform Architect-1050

Responsibilities:

• Building high availability scale system architecture
• Leading HO time 2 time POC efforts
• Writing technical designs documents (mainly high-level designs and architecture)
• Involvement throughout the entire development lifecycle
•  Detail design and code reviews (.NET and SQL)

Requirements:

• At least 10 years’ experience in software development
• At least 4 years’ experience as a Solution/Software Architect (at least 75% of time writing high level designs and/or architecture documents)
• Proven experience in translation of functional specification into solution architecture/high level technical design documents for Web/Enterprise applications
• Proven experience and knowledge of web environment (ASP.NET, HTML, JavaScript, AngularJS, AJAX and Web Services) and MS SQL
• Excellent technical background and wide knowledge in .NET framework, SOA, data base modeling, technical development, production environments, industry best practices for design, analysis, development, and implementation
• Understanding of business needs and experience in working with abroad customers
• Experience in mission critical systems with millions of users – an advantage
• Experience in Information Security – an advantage
• BA in Computer Science or related field
• Fluent English (written and spoken)
• Excellent interpersonal and communication skills
• Initiator, independent, charismatic, well organized, ability to learn quickly
• Knowledge in Microservice architecture
• Experience working on a Cloud Platform: AWS or Azure.

Open Application

We are looking for bright,  conscientious and energetic characters to join our awesome team here at Aspire Global!

If you are a highly motivated individual who is driven by enthusiasm and motivation and wish to join us on our mission to smash the gaming industry, then this may be the chance for you!

What are your skills?

• Determined and trustworthy
• Attentive and dynamic
• You possess a super positive attitude
• Expert coffee maker (tea making is also considered an asset) J

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast, along with fruit & biscuits daily
• Friday Beers (bi-monthly)
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• Develop your sporting abilities by joining our company football team
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Regulation Manager

Responsibilities:

• Review the marketing material of both B2B and B2C and provide relevant feedback including review of the sites on an ongoing basis
• Assist in the Regulation and Compliance Department
• Build relationship with regulators
• Handle license applications – New, renew, changes
• Monitoring changes of regulatory environment
• Provide guidelines and work with the Compliance Manager on operation processes to support the regulation and changes and mitigate risks
• Work with Product on required changes in the product to support new regulations and new guidelines and technical standards
• Handle regulatory certification and audits projects

Requirements:

• A relevant University degree would be considered as a strong asset (ideally in either Law, Banking & Finance, Accounting & Finance, Economics)
• At least one year’s experience in a legal and compliance environment would be considered an asset
• Proven previous experience in the online gaming industry
• You have a keen interest in compliance and regulatory work paired with the ability to work within a dynamic and fast environment
• English at mother tongue level– written and spoken – must
• Highly motivated, energetic, result oriented person, great communication skills, responsible and good organizational skills

Product team leader – 1057

Requirements: 

• Bachelor’s Degree – must, M.A- an advantage
• At least 5 years of experience as a Product Manager
• Full understanding of Mobile Environment (IOs, Android, Tablets, Native Apps)
• Good familiarity with Web applications, end user experience and acquisition funnel
• At least 2 years of experience in team leader product managers
• Experience  from an  online company – must
• Background  from the online gaming industry – an big advantage
• Business and marketing orientation from a global company
• Excellent written and verbal English level
• Initiative, creative, curious,  independent, great communication and interpersonal skills, well organized, ability to learn quickly, multi-tasking

Marketing and Data Analyst- 1060

Requirements: 

• Bachelor’s Degree in Statistics / Math / Industrial Management/ Economics
• Master degree Big advantage
• At least 1 year of experience as a Marketing/Data Analyst
• Experience and deep knowledge in writing SQL queries a must
• Good written and verbal English level
• Experience in R / Payton an advantage
• Experience in Excel/VBA an advantage
• Experience from an internet company an advantage
• Advanced analytical abilities, technical orientation and ability to learn quickly
• Detailed oriented, organized, business oriented, motivated ,hungry ,initiator, dynamic, multi-tasking

HR Assistant (full/ part-time)

Main Responsibilities

• Legal: –
  • Employee contracts and appendixes
  • Corresponding with Labour Office / Jobsplus and concerned Government departments
  • Assisting the HR Manager with handling employment law matters
  • Compiling of General Letters as and when necessary
• Assisting the HR Manager with ensuring HR policies and procedures are being adhered to
• Data Recording of new Employees
• Dealing with work Permit applications and corresponding with the relevant departments
• Dealing with Jobsplus engagements / terminations / updating promotions
• Filing in individual Personnel Files
• Handing out and collection of Health insurance application forms following probation period
• Updates to company portal
• Monitoring end of probation periods and issuing of letters accordingly
• Setting up of one-to-one meetings between Management and their teams
• Perform any other duties as may be assigned from time to time by the company.

Requirements

• Must be fluent in both Maltese and English, both written and verbal, any additional language skills to be considered an advantage.
• Previous experience handling work permits – must.
• Complete discretion and trustworthiness.
• Strong organizational and reporting skills.
• Excellent communication and interpersonal skills.
• Highly motivated / Energetic / Shows Initiative
• Ability to priorities workload and work under pressure
• Proactive & hands-on
• Able to work independently
• Minimum of O Level standard in English & Mathematics