Careers

German Customer Support Agent

Main Responsibilities 

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills? 

• You are awesome in German, both written and spoken (and pretty good in English too)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Operations & Human Resources Director

The Director will manage Operations activities, physical site needs, HR operations (recruitment, training) and take the lead on developing organization strategies by identifying and researching human resources challenges.

The ideal candidate will have over 5 years’ experience in Operations & HR in multiple locations, cultures and experience in leading teams internationally.

The Director’s Duties and Responsibilities

• Guide the company management by providing human resources direction, advice and counsel
• Ability to coach and mentor team members through the process of understanding the needs and responsibilities of human resources within a large multi-national organization
• Ability to work closely with international counterparts to limit workplace issues due to the multicultural nature of our business
• Liaising with superiors to make decisions for operational activities and set strategic goals
• Planning and monitoring the day-to-day running of business to ensure smooth progress
• Managing staff from different locations

The Director’s Requirements and Qualifications

• Relevant Bachelor’s degree required, Masters’ preferred
• Solid, proven experience in Operations and HR in a multi-cultural environment
• Multi-lingual candidate preferred, (Hebrew, English, European language)

 

English Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills?

• You are awesome in English
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Finnish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills?

• You are awesome in Finnish ( and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Norwegian Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills?

• You are awesome in Norwegian ( and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Swedish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills?

• You are awesome in Swedish ( and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Senior Fraud Analyst

Responsibilities:

• Monitor transactions and activity across all channels to assess the risk of fraud and bonus abuse and act when fraud is discovered to prevent further losses
• Undertake in-depth transactional and behavioural reviews to form a full customer risk assessment
• Apply procedures to identify suspect behaviour and continually improve these procedures to reduce the risk of fraud
• Provide feedback on potential processes and procedure improvements
• Communicate and work with other departments to ensure that customer activity, while monitored adequately for fraud, is not adversely affected
• Utilize 3rd party services to improve fraud detection rates
• Reply to bank requests for information to maximize the number of chargebacks which can be successfully reversed
• Report on fraud statistics and share fraud trends to improve team knowledge and detection rates
• Complete team and individual project work to improve processes and product effectiveness
• Work closely with internal stakeholders such as Responsible Gaming, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers

Requirements:

• SQL knowledge– a must
• At least 1-2 years’ experience as monitoring analyst (monitoring of customers behavior, monitoring of failures etc)
• At least one year’s experience in a fraud based role (Gaming would be considered an advantage)
• Proficient in the use of MS Office software.
• English at mother tongue level– written and spoken – a must
• Good understanding of key legislation, regulatory bodies and best practice deployed within the fraud specialism.
• Team player with a positive attitude.
• Highly developed communication skills and an ability to build and maintain working relationships with the wider business.
• High level of attention to detail, confidentiality and integrity.
• The ability to process and interpret vast amounts of financial data to aid decision making.
• Independent mind-set and capable of managing and prioritizing own workload in a highly pressured environment
• Excellent analytical skills and attention to details
• An investigative mind and Powerful problem-solving skills with proven track record

 

Danish Customer Support Agent

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Create added value by identifying and maximizing sales opportunities
• Natural communicator through Email, Online Chats & Telephone

 

What will you be doing day to day?

• Making all our players happy in a fast paced environment
• Strong communicator as well as instinctive solution provider
• Taking on board feedback, learning and constantly enhancing your already incredible skills
• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players
• Working independently and being trusted to make decisions to improve player satisfaction and team results
• Be an amazing team player every day
• Just simply be unstoppable!

 

What are your skills?

• You are awesome in Danish ( and pretty good in English too!)
• You have experience and a passion in dealing with customers
• You thrive at multi-tasking
• Master new skills quickly
• A super positive attitude
• Expert coffee maker (tea making is also considered an asset) 🙂

 

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• 3 weeks in-depth initial training so you can hit the ground running with confidence
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Marketing Manager

Responsibilities:

• Responsible for the planning, development and implementation of the company’s brand marketing strategy
• Responsible of brand Acquisition and Retention in all product marketing activities
• Responsible for all conferences and conventions
• Responsible for all brand awareness channels
• Responsible for the creative directions of all marketing materials (visual and content)

Responsible for creating Competitor and market analysis

 

Requirements:

• At least 3 years’ experience as a Marketing Manager in advertising/online B2C industry
• Proven experience in Product marketing
• Branding experience including creating brand concept, concept development into branding guidelines, planning of creative briefs for all brand materials (visual and content)
• Analytical and out of the box creative thinker
• Experience in building and running marketing programs including: creation of marketing and sales presentations, conferences, writing for the professional press, market & competitive analysis
• Experience working with UK and Scandinavian markets- an advantage
• English- native/ high level command (both written and verbal)
• Experience as planning / creative team in advertising agencies- an advantage
• MBA in business/marketing – a big advantage
• Great presentation skills, creative, innovative, motivated, dynamic and results-oriented, proactive

Sport PPC Account Manager

Responsibilities:

The PPC account manager will create and manage online advertising campaigns on Google Adwords, while analyzing the campaigns’ results on a daily basis and optimizing according to company targets and KPIs.

Requirements:

• BA Business Administration/ Economics/ Industrial Engineering – advantage
• At least 3 years of experience in managing Google Adwords campaigns – must
• Proven experience of sports betting advertising – must
• Proven experience of working with budgets and targets
• Excellent analytical skills – must
• Advanced Microsoft Excel skills – must
• Organized and methodical with very high attention to details
• A highly motivated self-learner
• English at mother tongue level
• Good marketing orientation and creativity

Sport Affiliate Manager

Key Responsibilities:

• Manage Sports Betting Affiliate Accounts to help deliver on monitoring the performance of affiliates on a regular basis and group KPIs while providing a proactive, positive and constructive relationship
• Help develop and grow strong business relationships with affiliates, based on clear performance targets and compensation schemes
• Assist in developing the global Sports Betting affiliate segment of the affiliate program
• Manage the resolution of sports affiliate technical, commercial and operational issues as required
• Optimize affiliate offerings on an individual basis when applicable
• Constant recruitment of new sport affiliates partners
• Help develop and implement initiatives to improve affiliate performance and retention
• Experience and knowledge of international markets for promoting sports betting

Requirements:

• Experience of managing a local/global Sports Betting affiliates
• Excellent communication and interpersonal skills
• Significant experience of the online Sports Betting affiliate business – at least 1.5 years
• Strong negotiation skills required with an eye for detail in the structure of all deals
• Strong analytical/reporting skills
• Ability to travel
• Highly motivated, energetic, result oriented person

 

Marketing Assistant

Responsibilities:

• The company’s website and social pages
• Content plan writing (articles, interview, Press releases)
• Marketing operations for advertisements, events, conferences and trade shows
• Producing marketing materials
• Tracking and measurement of marketing campaigns / Google Analysis

 

Requirements

• B.A. in Marketing or Marketing Internship ( this will be considered an advantage)
• Native English – A must
• Great skills in Excel and Power Point
• Highly organized
• A creative thinker
• Strong analytical and project management skills

 

CRM Marketing Operator

Responsibilities:

• Manage execution of all CRM projects and marketing activities
• Performing end-to-end monitoring of campaign execution & performance
• Build & Create CRM email templates and marketing materials

Requirements: 

• BA/BSc. in marketing or equivalent- Advantage
• Good working knowledge of HTML and Excel
• Excellent project management, time management and problem solving skills.
• Ability to work on a tight deadline and under pressure
• Strong initiative
• Good written and verbal English
• Responsible , detail oriented, well organized, independent , ability to learn quickly, multi-tasking master, great interpersonal skills & a team player!

What will Aspire Global give to you?

• Cool offices based in the most popular location on the island – central Sliema
• Amazing colleagues- we are 1 big happy family from top to bottom!
• Breakfast twice a week along with fruit & biscuits daily
• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
• Develop your sporting abilities by joining our company football team or beating your colleague at table tennis in our onsite play area
• Weekly classes offered at one of the best fitness clubs on the island
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world

Information Security Specialist-995

Requirements: 

• At least 3 years of experience in Information Security architecture and implementation
• Experience in defining security architecture at applicative and infrastructure level and creating relevant documents
• escorting and leading technical projects in the information security aspects- Involvement throughout the entire project lifecycle, definition and enforcement of information security policy, writing procedures
• Ability to analyze and understand complicated technical systems and business processes
• Experience in handling information security incidents and events, investigation and response
• Experience with information security guidance, on a logical and physical level
• Experience working with infrastructure and development teams
• Knowledge and experience in encrypting, identity management etc.
• Understanding of Systems (Active Directory, operating systems, monitoring tools, servers) and Network (Firewall, IPS, IDS)
• Understanding of common communication protocols (HTTP,HTTPS,UDP,TCP,SMTP,etc. )
• High English level
• Assertiveness, motivation, excellence, self-learning abilities, cross systems view, team work

 

Responsibilities:

• Responsible for the strategic leadership of the Company information security program.
• Provide guidance and counsel to the Company’s Management and key members
• Establish annual and long-range security and compliance goals
• Stay abreast of information security issues and regulatory.
• Lead the development and implementation of effective and reasonable policies and practices to secure protected and sensitive data.
• Work with Internal Audit and outside consultants as appropriate on required security assessments and audits.
• Examine impacts of new technologies on the Company’s overall information security
• Ability to read code and familiarity with development languages – big advantage
• Experience in Penetration Test / security audits

Junior Regulation Manager

Responsibilities:

• Review the marketing material of both B2B and B2C and provide relevant feedback including review of the sites on an ongoing basis
• Assist in the Regulation and Compliance Department
• Build relationship with regulators
• Handle license applications – New, renew, changes
• Monitoring changes of regulatory environment
• Provide guidelines and work with the Compliance Manager on operation processes to support the regulation and changes and mitigate risks
• Work with Product on required changes in the product to support new regulations and new guidelines and technical standards

 

 

Requirements:

• A relevant University degree would be considered as a strong asset (ideally in either Law, Banking & Finance, Accounting & Finance, Economics)
• At least one year’s experience in a legal and compliance environment would be considered an asset. ( experience in the gaming sector is an advantage)
• You have a keen interest in compliance and regulatory work paired with the ability to work within a dynamic and fast environment.
• English at mother tongue level– written and spoken – must
• Highly motivated, energetic, result oriented person, great communication skills, responsible and good Organizational skills

Payments Relationship Manager

Responsibilities

• Monitoring and reporting on customer activity and overall payment performance (success rates, decline reasons, chargebacks etc.)
• Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions
• Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more
• Write high level Business Requirement documents to build new products and support improvements of existing products
• Manage all aspects of new product implementation, including feasibility, estimation,design, marketing and communication
• Relationship management- Manage and maintain ongoing communication with all our payment providers
• Business development- Research and review competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality
• Proactively work with a wide range of departments including analysts, reconciliation, B2B, project and others
• Be an active part of managing the payment strategy and roadmaps for a portfolio of partner payment products
• Be familiar with reconciliation flow

Requirements:

• At least 3 years of experience as a product payment manager, payments team member, analyst or relevant experience in an online company
• Strong team player – positive work relationships
• Passion for Results – Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet and exceed challenging goals; derive satisfaction from goal achievement and continuous improvement.
• Communication Skills – English at a high level, including strong verbal expression
• Proactive, demonstrating autonomy and accountability

 

Sports Product Owner

Responsibilities:

• Working with subject matter experts to define stories with comprehensive acceptance criteria
• Maintaining and own the direction of the roadmap
• Prioritizing issues and business as usual work alongside project deliverables
• Ensuring that projects and delivered to the agreed timelines and to the client specification
• Updating stakeholders with timely progress reports, highlighting success and delivery risks (and mitigation strategies identified)
• Manage all projects that are related to the Sports vertical.
• Continually improve our team processes, reducing waste and re-work
• Occasional travel to other offices

 

Requirements:

• 3 years’ experience as a product/project manager from the online/software/gambling industry
• Experience using Agile project management methodologies
• Experience of working within or project managing a software delivery team
• Familiarity with TFS and/or JIRA or related Atlassian technology
• A strong background knowledge in sports betting
• Excellent spoken and written English
• Very strong communication and organizational skills
• Ability to self-motivate and proactively engage stakeholders
• Ambition and drive for a career in product/project management

Project Manager

Responsibilities:

• Manage, track and implement delivery of projects through their lifecycle.
• Working in association with senior management
• Matrix management [ IT, product, Development and design teams]
• Providing a real-time, comprehensive, and prioritized view of all projects
• Maintaining processes to ensure that project management documentation, reports and plans are relevant, accurate and complete
• Implement Projects management processes ,procedures, and tools in the organization

 

Requirements:

• Project management skills and experience (minimum 2 years) from international software companies
• Experience working with international customers
• Knowledge of development lifecycles
• Methodical approach to delivery, with attention to details and ability to keep track of multiple projects, risks and changes management
• Customer facing , excellent interpersonal skills, Self-motivated, details oriented, self-managed, team player
• Experience with managing tasks in TFS system- Big advantage
• Assertive, independent, adaptable, and creative
• Industrial engineering / Information Technology degree or equivalent
• Fluent English (written and spoken).Other Languages are an advantage.